Privacy Policy

Welcome to HellSpin, operated by TechOptions Group B.V. This Privacy Policy outlines how HellSpin collects, uses, maintains, and discloses information collected from users (each, a "User") of the website ("Site"). This policy applies to the Site and all products and services offered by HellSpin. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. By using the HellSpin services, you agree to the terms of this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our services.

HellSpin collects various types of information to provide and improve our services. This includes:

• Personal Identification Information: We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. This may include your name, email address, postal address, phone number, date of birth, and identification documents (e.g., passport or driver's license) for verification purposes.
• Financial Information: To facilitate transactions, we collect financial details such as payment card numbers, bank account information, and other payment-related data. This information is processed securely and in compliance with payment industry standards.
• Technical Information: When you interact with our Site, we automatically collect technical data. This includes your IP address, browser type, operating system, referring URLs, device identifiers, and information about your interaction with the Site, such as pages visited and time spent.
• Usage Data: We gather information about how you use our services, including your gaming activity, betting patterns, transaction history, and communication with our customer support. This helps us understand your preferences and improve your gaming experience at HellSpin.
• Communication Data: Records of your communications with HellSpin, including emails, chat logs, and telephone calls, may be retained for quality assurance, training, and dispute resolution.

HellSpin uses the collected information for various purposes, including:

• To Provide and Maintain Services: We use your personal data to operate our website, process your transactions, manage your account, and provide you with access to our games and services.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. This allows us to tailor our offerings and content to your preferences.
• To Process Payments: We use financial information to process deposits and withdrawals securely and efficiently.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• For Security and Fraud Prevention: We use your data to detect, prevent, and investigate fraudulent or illegal activities, ensuring a safe and secure environment for all HellSpin users.
• For Legal and Regulatory Compliance: We process your information to comply with our legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations, and to respond to lawful requests from public authorities.
• For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional materials, offers, and news about HellSpin products and services that may interest you. You can opt out of these communications at any time.

HellSpin processes your personal data based on several legal grounds, as required by applicable data protection laws, including the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into such a contract (e.g., creating and managing your account, processing transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which HellSpin is subject (e.g., AML and KYC checks, reporting to regulatory authorities).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by HellSpin or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring network and information security).
• Consent: In specific situations, we may rely on your explicit consent to process certain types of personal data (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.

HellSpin does not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We may disclose your personal data to:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: When required by law or in response to valid requests by public authorities, such as to comply with anti-money laundering regulations or to investigate fraud.
• Affiliated Companies: Within our corporate group for operational and business purposes, ensuring consistent service delivery and data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

HellSpin adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our Site is secured using SSL (Secure Socket Layer) technology, encrypting all data transmitted between your browser and our servers. We implement industry-standard security protocols and regularly review our security practices to ensure the ongoing integrity and confidentiality of your data.

Under applicable data protection laws, you have several rights regarding your personal data. HellSpin is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request copies of your personal data held by HellSpin.
• Right to Rectification: You have the right to request that HellSpin correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that HellSpin erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that HellSpin restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to HellSpin's processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that HellSpin transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframes required by law.

Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

Cookies are small text files stored on your device when you visit a website. They help us:

• Remember your preferences and settings.
• Analyze how you use our Site to improve its functionality and content.
• Provide personalized content and advertising.
• Facilitate secure transactions and prevent fraud.

We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). We may also use third-party cookies from service providers for analytics and advertising purposes. By using HellSpin, you consent to our use of cookies in accordance with this Privacy Policy.

HellSpin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing. For instance, we typically retain account information for the duration of your active account and for a period thereafter as required by our licensing authority and anti-money laundering regulations. Transactional data is also retained for a legally mandated period. Once your data is no longer required, we will securely delete or anonymize it.

HellSpin operates globally, and your personal data may be transferred to, stored in, and processed in countries outside of your country of residence, including countries that may not have the same data protection laws as your jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on adequacy decisions, standard contractual clauses approved by relevant authorities, or other legally recognized mechanisms.

HellSpin's services are not directed at individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe we might have any information from or about a child, please contact us immediately.

HellSpin has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

HellSpin
Email: support@

This document was last updated on October 26, 2023.